Refund Policy

Effective July 26, 2026.

For a first web subscription charge, contact support within seven calendar days if Baseball Hitting Tracer materially failed to provide the advertised Pro features. We will investigate and, when appropriate, refund that charge to the original payment method.

Web subscriptions

Cancel future renewals through Account → Manage subscription. Cancellation ordinarily leaves Pro active through the paid billing period. A cancellation does not automatically refund an earlier charge.

Duplicate, unauthorized, or incorrect charges

Report these promptly with the account email, charge date, and amount. Do not send full card numbers. Confirmed duplicate or incorrect charges will be corrected. For suspected unauthorized card use, also contact your card issuer.

App Store purchases

Apple controls App Store billing and refund decisions. Request an App Store refund through Apple’s Report a Problem service and manage renewal at Apple Subscriptions.

Processing

We target an initial response within two business days. Approved web refunds are submitted promptly, but the bank or card issuer controls when the credit appears. This policy does not limit consumer rights that cannot legally be waived.

Contact

Email jsintes34@gmail.com and include the account email and charge date.